Privacy and Cookie Policy
Privacy & Cookie Policy
Last updated: July 2026
Introduction
Gift Company (hereafter "we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order or otherwise interact with us. It also explains how we use cookies and similar technologies.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). Where applicable, we also comply with the EU General Data Protection Regulation (EU GDPR).
We have included this guide to help you understand how and why Gift Company collect information from you, to whom such information is disclosed, and what your rights are.
Who We Are
Gift Company is the trading name of Flame Homeware Limited. Flame Homeware Limited is the data controller responsible for the personal information collected through this website.
If you have any questions regarding this Privacy & Cookie Policy or your personal data, please contact us using the contact details available on our Contact Us page.
What Information We Collect
Depending on how you use our website, we may collect:
- Name
- Company name (where applicable)
- Billing and delivery address
- Email address
- Telephone number
- Order history
- Payment information (payments are processed securely by our payment providers and we do not store full payment card details)
- Communications you send to us
- Technical information including IP address, browser type, operating system, referring website and pages visited
- Cookie consent preferences
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver products and services
- Respond to enquiries and customer support requests
- Manage your account
- Improve our website and customer experience
- Maintain website security and prevent fraud
- Comply with legal and regulatory obligations
- Send marketing communications where you have given consent or where permitted by law
Our Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests
- Your consent (where required)
Where we rely on your consent, you may withdraw it at any time.
Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- IT support providers
- Analytics providers
- Marketing service providers (where consent has been provided)
These providers only process your personal information on our behalf and under appropriate contractual safeguards.
We may also disclose information where required by law or to protect our legal rights.
International Transfers
Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including satisfying legal, tax, accounting and regulatory requirements.
When personal information is no longer required, it is securely deleted or anonymised.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
- Request restriction of processing
- Object to certain processing activities
- Request transfer of your personal data
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
If you wish to exercise any of these rights, please contact us using the details on our Contact Us page.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve user experience, remember your preferences and provide information about website usage.
Cookies cannot be used to identify you personally.
How We Use Cookies
Our website uses cookies to:
- Ensure the website functions correctly
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Support marketing activities where you have given consent
Cookie Consent
We use Cookiebot by Usercentrics to manage cookie consent.
When you first visit our website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose which categories of cookies you wish to allow
Non-essential cookies are only activated after you have provided your consent.
You may change or withdraw your consent at any time by selecting the Cookie Settings link available on our website. You can find this in the bottom left corner of each page of the website or below in the Cookie Declaration.
Types of Cookies We Use
Necessary Cookies
These cookies are essential for the website to operate correctly and cannot be disabled through our cookie banner.
They include functions such as:
- Security
- Shopping basket
- Checkout
- Website navigation
- Cookie consent preferences
Preference Cookies
These cookies remember choices you make, such as language or region, providing a more personalised experience.
Statistics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information. This allows us to improve website performance and usability.
Marketing Cookies
Marketing cookies help us deliver relevant advertising and measure the effectiveness of marketing campaigns.
These cookies are only placed after you have given your consent.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, technology or our business practices.
Any updates will be published on this page together with the revised "Last updated" date.
Contact Us
If you have any questions about this Privacy & Cookie Policy or how we process your personal information, please contact us using the details provided on our Contact Us page.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Cookie Declaration
A full and up-to-date list of cookies used on this website is provided automatically by Cookiebot.
The Cookie Declaration is automatically updated whenever the website is scanned, ensuring the information remains accurate.
