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Transaction Unsuccessful
We're sorry — your order couldn't be completed. There has been an error while processing your card.
What Happened?
Unfortunately, your payment was declined due to one of the following reasons:
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The billing address didn’t match your card issuer’s records (AVS mismatch).
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The CVV security code didn’t match what your bank expected.
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Our fraud protection system flagged the transaction as unusually risky.
What You Can Do
Double-check your payment details
Make sure your billing address, postcode, and CVV are exactly as they appear on your card.
Try a different payment method
If possible, use another card or payment option.
Tips to Avoid Payment Errors
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Use a card issued in the same country as your billing address.
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Don’t use autofill for sensitive payment info.
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Ensure your bank hasn’t placed a security hold on your card.
Still stuck or need your order quickly?
We're here to help
Contact us via phone at 0800 999 5562* or alternatively via email at becci@giftcompany.com
*Calls to 0800 numbers are free from 98% of UK landlines. Costs of calls from some networks may vary and calls from mobiles may cost significantly more.
