Gift Company Customer Service and FAQ
Customer Services


We want you to be happy with everything you buy from Gift Company and we pride ourselves on providing a professional and enjoyable shopping experience. We have all had bad experiences with returning items and faulty items with different retailers over the years so our experienced, friendly team are here to make sure that if you do decide to return or exchange an item we will make this a friendly and painless experience.


Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily. 

   



FAQ

Products

 

Q. Who designs your products?

A. We do - over 1000 every season - if you have any good ideas please feel free to let us know!

Q. Is it recycled tin on the bottle holders?

A. Yes, 80% of each wine bottle holder is made from recycled tin.

Q. Is the garden range frost proof?

A. We can’t guarantee that all our garden range can survive the more extreme British weather, but it
should survive in milder conditions!

Q. Where is the furniture from?

A. Our oak and pine ranges are sourced from sustainable managed forests around the world and hand finished in
Vietnam which we import directly and price it to be the lowest in the UK!

 

Q. Can I put the painted glassware in my dishwasher to clean them?

A. Due to their designs the painted glassware ranges are not dishwasher safe.

 

Q.Why isn’t your full range on website?
A. Although we do try to have as many lines as possible featured on website sometimes this is not possible due to the fragile nature or availability of products.

 

Q. Will you price match furniture?
A. We will certainly look at price matching our furniture although other retailers sell similar ranges that are not identical so we would be unable to match on those occasions, other retailers might also have actual lower prices but when you come to checkout there is a large delivery charge, we keep our prices low to start with and included free delivery.


Q. What is your company policy regarding Waste disposal of Electrical and Electronic Equipment?
A. As a company we are members of the WEEE Distributor Takeback Scheme (DTS)

Click here to read more about WEEE Distributor Takeback Scheme!


Orders and Deliveries

 

Q. Are furniture deliveries free?

A. Yes, all our furniture deliveries are free to UK Mainland.

Q. When will I receive my order?

A. Please allow up to three weeks for furniture deliveries, our delivery team will contact you direct within 72hrs after the order has been placed to arrange delivery.

Q. How much is postage on Gift items?

A. All gift items have a postage cost of £3.95 and our sent out via UPS couriers.

Q. Can UPS deliver in the afternoon and leave with a neighbour if I am not in?
A. Unfortunately we cannot select a timed delivery with UPS and they will require a signature at the main delivery address.

Q. Do you deliver abroad and how do I know how much will it be?
A. Yes, we are more than happy to deliver outside Mainland UK but we can only process these orders over the phone or email – we will need a full address and list of items you wish to purchase in order to get a delivery quote.

Q .What is your refund and exchange policy?
A. If you are not entirely satisfied we offer a cooling off period where you can return your order for any reason, at any time within 30 days after day of receipt, for a refund or exchange. If you have any faulty or damaged goods, then please contact us via any of the options above so we can either arrange a refund or get a replacement sent out to you. At the point of delivery, if you are not satisfied with your order the driver will not be able to take the goods away, you will need to take the goods in and notify us immediately so that we can arrange a replacement or a collection as soon as we possibly can. This does not affect your statutory rights.